Policies

Shipping Policy

Draft policy notice: this page is a sensible starting-point policy provided as a template. It should be reviewed — and ideally checked by legal counsel — before publishing, and any bracketed or marked placeholder details should be confirmed against how the store actually operates.

Last updated: September 14, 2026

Processing Time

Orders are typically processed within 2–3 business days of purchase. Processing time refers to the time it takes us to prepare and pack your order before it ships — it is separate from transit time once the package leaves us. Orders placed on weekends or holidays are processed on the next business day.

Shipping Costs & Delivery Timelines

Shipping costs and estimated delivery timelines are calculated at checkout based on your order and delivery address, and will be shown before you complete your purchase. Add specific carrier names, flat rates, or free-shipping thresholds here once finalized.

Where We Ship

We currently ship within the United States. International shipping is currently unavailable — if you are located outside the U.S. and would like to place an order, please contact us and we'll let you know what's possible.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. If you do not receive this email within a few days of ordering, please check your spam folder and then reach out to us.

Lost, Delayed, or Damaged Shipments

If your order arrives damaged, appears lost in transit, or is significantly delayed beyond the estimated delivery window, please contact us with your order number as soon as possible so we can help resolve it.

Questions

For anything not covered here, email us at simonamoniqueco@yahoo.com or visit our Contact page.