Frequently Asked Questions

A mahjong mat is a fitted surface that sits beneath the tiles during play — it quiets the clatter of tiles being shuffled and drawn, keeps the table underneath protected, and gives the game a defined, dressed-up home on your table. It's as much a decorative piece as a practical one: the right mat turns a folding table into an occasion.

Each product page lists finished dimensions for that mat. Most players size their mat to comfortably fit a standard four-player mahjong set with room for racks and discards — if you're between sizes or unsure what will fit your table, contact us before ordering and we'll help you choose.

Materials are listed on each individual product page. As a general rule, our mats are built with a durable, tile-friendly top layer and a stable backing designed to stay put on the table during play. See our Care Guide for general handling guidance.

We put together general best-practice guidance on our Care Guide page — spot cleaning, storage, and what to keep your mat away from. Because exact care depends on the specific materials used in each mat, always defer to any care instructions included with your order if the two differ.

These are decorative textile mats, not outdoor or water-resistant gear — we'd recommend keeping play indoors, away from spills, direct sun for extended periods, and damp surfaces. See the Care Guide for more.

Shipping timelines and costs are calculated at checkout based on your location and are shown before you complete your order. See our Shipping Policy for full details.

International shipping is currently unavailable. If you're outside the United States and would like a mat, please contact us — we're happy to see what we can do.

We accept returns within 30 days of delivery on unused mats in their original packaging. Full details, including how exchanges work, are on our Return Policy page.

Once your order ships, you'll receive a confirmation email with tracking information. If you haven't received tracking within a few days of ordering, or something looks off, reach out to us and we'll look into it.

We're sorry to hear that — please contact us with your order number and a photo of the damage as soon as possible, and we'll make it right. See our Return Policy for more on damaged or defective items.

Visit our Contact page or email us directly at simonamoniqueco@yahoo.com. We read every message.