Policies
Return Policy
Last updated: September 14, 2026
30-Day Return Window
We want you to love your mat. If you're not fully satisfied, you may return it within 30 days of the delivery date for a refund, subject to the conditions below.
Condition Requirements
To be eligible for a return, your mat must be unused, unopened, and in its original packaging, with all tags and materials included. Items that show signs of use, damage not caused by us, or missing packaging may not be eligible for a full refund.
How to Start a Return
Email simonamoniqueco@yahoo.com or visit our Contact page with your order number and the reason for your return. We'll confirm your eligibility and provide next steps for sending the item back.
Return Shipping
Unless your item arrived damaged or defective, the cost of return shipping is the buyer's responsibility. If your item arrived damaged or defective, contact us and we'll cover the cost of returning it and make it right.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within a reasonable processing window after approval — typically within 5–10 business days, though your bank or card issuer's own processing time may add a few additional days. Confirm the exact refund processing window once payment processor details are finalized.
Exchanges
If you'd like a different mat rather than a refund, the simplest path is to start a return for the original item and place a new order for the mat you'd prefer. Contact us and we're happy to help coordinate this.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within a reasonable time of delivery with your order number and photos of the issue, and we will make it right at no cost to you.
Questions
For anything not covered here, email us at simonamoniqueco@yahoo.com or visit our Contact page.